Where your mail lives and who can touch it

Mailboxes are connected with your provider’s own authorisation, and access can be withdrawn from your side at any time without asking us. Inside RooMail, who sees which mailbox is set by role.

Our staff do not browse customer mail. Support access is limited to the people who need it, requires authentication, and is logged. Enterprise adds SSO, granular roles and admin controls.

Every action is recorded: the email that arrived, the category it landed in, the rule that applied, the reply that went out and the person who approved it. If a customer asks what happened to their email, the answer is in the log rather than in someone’s memory.

Logs can be exported on Enterprise, and retained for as long as your obligations require.

You set how long RooMail keeps what it processes, and Enterprise can set that per category. Delete an item and it goes from the live service straight away. Close the account and everything goes, except what we must keep for tax or legal reasons.

The detail is in the privacy policy, including how to ask for a copy of what we hold.